Godrej SmartCare

Service for Better Living

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ONLINE SURVEY

For assistance of a technician / purchase of spare-parts for your appliance, search below for all service providers

* Customer Name:
Res. Telephone :
Mobile :
Email ID :
Address:
Previous Reference Number
* City:
* Product:
*Authorised Service Provider:
* Indicates mandatory fields
1. Where do you call to register the complaint?
  Godrej Toll-Free no.   Directly with Godrej   With dealer   Others
2. Where you satisfied with the way the complaint was handled by the CSR?
Very Satisfied Satisfied CSR need improvement Dis-satisfied
3. If you fixed an appointment, was the technician on time?
On time With 1 hr late With 2 hours late Missed appointment
4. What was the gap between the time you registered the complaint and time the technician came to service the appliance?
< 1 day In 1-2 days In 2-3 days > 3 days
5. What was the gap between the time you registered the complaint and time the technician finally fixed the appliance?
< 1 day In 1-2 days In 2-3 days > 3 days
6. How would you rate the technician's appearance?
Well dressed Average but neat Below Average Poor
7. How would you rate the technician's behaviour?
Very courteous Polite Indifferent Rude
8. Did the technician explain the problem?
Yes No    
9. In your opinion, how good was the technician in fixing the appliance?
Very good Sufficient knowledge Needs improvement Poor
10. How do you rate the service?
Very good Good Satisfactory Poor
   
For any other feedback if not covered above, please send an e-mail to smartcare@godrej.com.
Your feedback will help us in serving you better.

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