Digital Door Locks

FAQ's
Product Videos

Locks AMC

To book service request customers can Get in Touch with us

Yes, we do give assistance under our 'Home Safety Check-up' Campaign to the customers residing in serviceable territory. Check if your area pin code is serviceable here – Home Safety Checkup

Our team responds within 5 minutes of call registration via SMS and provides a solution within 24 working hours for urban territories and within 48 hours for rurban territories.
In case of Emergency Services, we reach the site within 2 hours during the day and within 4 hours during the night. (Subject to verification process of house owner)
* For installation service request Door and site should be ready for installation.
* Refer Service charges

Warranty period depends on the type of the product. Customer can check the product packaging for the warranty period of the lock.

Yes, you can register your warranty request with our 24/7 toll free number 18002095511.

You can avail our emergency opening services in case of any such situation by contacting our 24/7 Toll free number 18002095511.

In an event of loss of key / misplaced key, It is highly recommended to change the cylinder / lock. To avail this service, you may register a service request

Yes, the warranty of digital lock can be extended. To know more, kindly Get in Touch with us.

In case the battery of the lock is dead you can either use a portable power bank or kindly Get in Touch with us for further assistance.(redirect to contact us tab). Note: Replace the batteries when lock gives a low battery indication.

Do's

A lock should be installed by a company trained technician only (By the company Authorized Technicians)
Install the lock only when Door and Frame are levelled correctly
For periodic cleaning and lubrication of the lock spray 'ZORRIK88' / 'WD40'/ 'CRC'/ 'RUSTLICK631' in the keyhole, insert the key and operate the lock several times
Lock masking should be done before Varnishing and painting the door or/ and Interiors to maintain the original finish and smooth operation of the lock
Keep battery power bank with you for emergency opening of digital lock
To maintain secrecy of your password, Use Spycode feature
For greater safety keep changing the user password at regular basis
For proper home Safety; the Door, door frame and lock on the door should be strong and in good condition

Dont's

Do not install the lock in under construction or renovation sites
Do not open the lock with anything other than its designated key.
Do not apply excessive force on the key to open the lock.
Do not close the door/ drawer/ cabin when the bolts of the lock are in open condition, this could damage the lock mechanism.
Do not apply any oily substance in case lock is jammed
Do not hammer on the screw head to install the lock
Do not share your password / Master password with anyone
In case you lose the smart card, Delete the card and issue new card to the card owner
Do not operate the lock with wet hands

Tips on how to keep your home Safe

Change the Locks, if you are moving in a new house
Consider installing safety door for your house it will give you additional security.
Do not open Storwels /Safes in front of servants or unknown visitors.
Employ domestic servant only after Police Verification
Engage maintenance staff only after personal verification
Always keep your valuables in Safe or deposit the same in a safe deposit locker at the bank.

Keeping you and your family secure

Install Branded locks to doors and put Safety grill on windows also consider a door chain and viewer for added security.
Fit a burglar alarm and ensure that the burglar knows you have one by putting the bell box in a highly visible place.
Do not give access of your keys by hiding it anywhere outside of your house.
When you go away from house do not leave notes on your door and keep your neighbors informed.
When you are away close the curtains and leave lights on a timer to give the illusion that the house is occupied.