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"This is to bring to your notice that one unit, which was installed at my premises on 14th of October, 1971 (will be completing 50 years shortly) is still in good condition and serving well. There were no major problems during these five decades except that the refrigerant gas had to be refilled only once, may be due to my shifting to different locations four times in the aforesaid period. I did not accept exchange offers received from time to time from other brands and even from your company. Congratulations to you and your team for excellent quality of the product supplied. "
“Since Yesterday, there was a smoky leakage from my Godrej Split AC and I booked a complaint for that. At night, when the smoke was still there, I contacted Mr. Pawan Jha in a panicked state, who helped me with all the means he could to avoid any further damage and mishap. My hearty thanks to Pawan Jha, from Lakshay Enterprises, Godrej's Authorised Service Provider, Delhi. He was always available, day or night, to help me with my issues, and arranged for technicians whenever required. I am really very happy with his managerial skills. I must say that he is a dedicated and helpful person. Great work done by Delhi Godrej team, keep it up!"
“Mr. Sunil, the technician from Godrej serviced my fridge which is performing well in all respects. The bottom door now works smoothly and I am happy with the service provided by Sunil and Godrej."
“I am very thankful of Mr. Subhankar Dhara (Area Service Manager, Bhubaneswar). He was very helpful and contacted me several times till the issue of my washing machine was resolved. I was quite upset with the local service team because the issue persisted for around 15 days. But, once I got connected with Mr. Dhara, the issue was resolved within a few hours. It's people like Mr. Dhara who help with fast service and a great customer experience . Such a good and well behaved guy. Very thankful!“
Sourav Kumar Sharma
“A technician form Godrej visited and inspected my Washing Machine soon after registering a complaint. He observed the machine in regular mode and figured that the machine was not balanced properly. The technician balanced the machine which is now working perfectly fine. Thanks to Godrej team for fixing my machine without any hassles."
“Dear Godrej Team, This is with regards to my service call, wherein I would like to deliberate my honest feedback for your professionals: 1. The Manager, Mr. Ajay Pradhan is quite empathetic towards the customer and resolved my issues with compassion and without any delays 2. Other professionals - Mr. Bikash Kumar Nayak and Mr. Ranjeet Jena have done a really good job and fixed the AC on time Once again, the best part is that your service is of top level without any delay, prompt engagement with the customer, as and when required. Treat this email as my appreciation for the aforesaid professionals, and my experience with Godrej Smart Care has been wonderful. I hope your service will always be top class as you've shown it to my case.“
Mr. Bishnu Das
“Dear Mr Adi Godrej, I am writing you this mail and telling you a story which would make you proud to the moon. And it has made us proud as it is a made in India product. We bought a 165 lt Godrej Refrigerator in Srinagar in 1976 from your dealer Kashmir Motor Corporation. This masterpiece served us till 1990 there in Srinagar when unfortunately we were compelled to abandon our home and flee to save our lives. In 1993 terrorists burnt our abandoned house with no occupants. Still we could not go to salvage our left over belongings after the fire. So I requested the surveyor to help and retrieve whatever was left there when he goes there to make the survey report. He arranged to send us some half burnt things and those which were salvaged by the fire fighters. This Godrej refrigerator was one article which got sent to us in our refugee tent at Jammu where we were living in 1993. We could not use it or check it as we had no means to do that. Slowly and steadily, we again started to build our life and shifted to Delhi to find means of earning. We transported this unused Refrigerator to Delhi and checked it in 1994 and were quite jubilant that it worked. Today, this Refrigerator, after 54 years is still working and we are using it . Moreover, the surprise is that we never repaired it in these 54 years . Not even toping up the gas, ever. Wanted to share this story with Godrej family so that we all feel proud of made in India. Thanks and best regards “