Refrigerators

• Take a look at the temperature control/thermostat; it should be turned to 'ON' position.
• Then make sure that the power cord/cable is plugged into the working electrical wall socket.
• It is better to check the appropriate circuit breakers or fuse of the fuse box and reset if necessary.
• The required voltage may not be available
• If all above is checked and you feel that the same is in OK condition then it may be that the refrigerator has gone into defrost mode.

• KEEPING VEGETABLES FROM DRYING IN THE REFRIGERATOR To keep vegetables from turning brown or becoming "soft" or dry in the refrigerator, storage guidelines should be followed carefully. Below given are some storage tips to help maximize vegetable storage.
• STORE VEGETABLES IN VEGETABLE TRAYS/CRISPERS To keep vegetables from turning brown or becoming "soft"or dry in the refrigerator, storage guidelines should be followed carefully. Below given are some storage tips to help maximize vegetable storage.
• WRAP CERTAIN VEGETABLES To keep vegetables from turning brown or becoming "soft" or dry in the refrigerator, storage guidelines should be followed carefully. Below given are some storage tips to help maximize vegetable storage.
• REMOVE EXCESS WATER Vegetables need a certain amount of moisture to remain fresh as long as possible. However, too much moisture can reduce the life of vegetables, especially lettuce. Brown spots may develop with excess moisture. It is necessary to note that lettuce be well drained before storing. It may be better to keep a layer of paper towels in the bottom of the bag to absorb any excess moisture; replace them occasionally.
• CONSIDER VEGETABLE QUALITY Vegetable quality affects the length of storage period. Quality can vary from item to item, variety to variety and season to season. Sort vegetables before storage and use soft vegetables first. Discard that showing evidence of decay.
• FRUITS AND VEGETABLES STORAGE Crisper/Vegetable tray is designed for storing fruit and vegetable. It traps moisture to help keep foods fresh. Controls on some crisper/vegetable tray regulate the humidity level in it. As a general rule, vegetables need high humidity while most fruits require low humidity.
  Sort fruits and vegetables before storing. Beaten or crushed pieces decay more quickly and contaminate good pieces. Wrap odourous foods such as onions.

• Fresh meat, luncheon meat and cheese should be stored in the coldest part of the refrigerator to extend storage time. A temperature control/air control adjusts the amount of cold air entering the freezer.

• Most dairy foods have freshness dates on their cartons, so you know how long you can safely store them. These foods should be refrigerated immediately upon purchase and use, each time. Close cartons tightly to keep out air and odors.
• At times, fungus develops on the top surface of cheese. Cut off at least 25 mm around and below the spoiled area. The remaining cheese will still be flavourful and safe to eat. Do not try to save individual cheese slices, soft cheese, paneer, cream, sour cream, or yogurt when fungus appears.

• Corked wines could be stored in a horizontal position to prevent the cork from drying and shrinking. Storing wine bottles in an upright position lets air into the wine causing it to spoil.

• KEEPING VEGETABLES FROM DRYING IN THE REFRIGERATOR To keep vegetables from turning brown or becoming "soft" or dry in the refrigerator, storage guidelines should be followed carefully. Below given are some storage tips to help maximize vegetable storage.
• STORE VEGETABLES IN VEGETABLE TRAYS/CRISPERS To keep vegetables from turning brown or becoming "soft"or dry in the refrigerator, storage guidelines should be followed carefully. Below given are some storage tips to help maximize vegetable storage.
• WRAP CERTAIN VEGETABLES To keep vegetables from turning brown or becoming "soft" or dry in the refrigerator, storage guidelines should be followed carefully. Below given are some storage tips to help maximize vegetable storage.
• REMOVE EXCESS WATER Vegetables need a certain amount of moisture to remain fresh as long as possible. However, too much moisture can reduce the life of vegetables, especially lettuce. Brown spots may develop with excess moisture. It is necessary to note that lettuce be well drained before storing. It may be better to keep a layer of paper towels in the bottom of the bag to absorb any excess moisture; replace them occasionally.
• CONSIDER VEGETABLE QUALITY Vegetable quality affects the length of storage period. Quality can vary from item to item, variety to variety and season to season. Sort vegetables before storage and use soft vegetables first. Discard that showing evidence of decay.
• FRUITS AND VEGETABLES STORAGE Crisper/Vegetable tray is designed for storing fruit and vegetable. It traps moisture to help keep foods fresh. Controls on some crisper/vegetable tray regulate the humidity level in it. As a general rule, vegetables need high humidity while most fruits require low humidity.
  Sort fruits and vegetables before storing. Beaten or crushed pieces decay more quickly and contaminate good pieces. Wrap odourous foods such as onions.

Bacteria causes food critic illness increase at temperatures of 4 - 60℃. Three general rules to follow to help keep your food safe:

• Keep Foods Clean - Handle food with clean hands. Keep the refrigerator interior clean to stop contamination.
• Keep Foods Hot - Once food is cooked, it must be kept hot (above 60℃) until serving. Bacterial growth increases greatly when cooked foods remain at room temperature for longer than two hours. Avoid cooling leftovers on the counter before refrigerating.
• Keep Foods Cold - Refrigerator and freezer temperatures do not kill bacteria but, will slow its growth. Colder the food, the slower is bacteria growth.

• How to prepare food before putting it in the freezer?
  

  When freezing foods, use a freezer wrap that is air/moisture/vapor-proof, such as freezer bags, aluminum foil or select airtight containers. Force as much air out of packages or containers as possible and be sure they are tightly sealed. Trapped air can cause the food to dry out.

  Fresh meats and poultry can be left in the original store wrapping when freezing for less than 2 weeks. For longer freezer storage, wrap additionally with a suitable freezer wrap.

  The refrigerator freezer compartment should be lower than -15℃ with an optimum temperature of -13℃. Check the temperature by placing appropriate thermometer between two frozen items. Read after a day. If needed, adjust the temperature/air control setting and check the temperature after another day.

• Is there a correct way to load the freezer?
  

  Actually, yes! You should avoid adding too much warm food to the freezer. This slows the rate of freezing and can raise the temperature of already frozen foods. The result is lower food quality. Put packages in the coldest part of the freezer first (against the walls or bottom of the compartment). Leave space between packages for cold air circulation.

  Also, avoid storing hard-to-freeze items such as ice cream and orange juice on the freezer door shelves. These foods are best stored in the freezer interior where the temperature variation is minimum with door openings.

• What To Do when Your Refrigerator Stops Working?
  

  You won't necessarily have to throw out all your food! But in the event of a power failure or appliance malfunction, you may need to take steps to ensure the safety of perishable foods. If the power will be restored or a service technician can repair it within a few hours, don't worry - just ensure to keep the doors closed. After the refrigerator begins working again, examine the food. Meat or poultry that still contains ice crystals may be refrozen. Completely thawed foods should be cooked. After cooking, they can be frozen again. If you have any other question which is not covered above. You can e-mail your question at this address & we will be happy to send you our response by mail. (At the end of each question the following should be stated and feedback system be started to find out usage and effectiveness of our efforts.)

• Important note:
  Please follow instructions given in user manual when you are attempting to service or repair your refrigerator or its part. If you need more clarification, please contact our authorized service provider for assistance.
• Is your problem solved?
  

  Yes, this helped me in solving my problem

  I need more assistance/information.

  I need a service technician

• Caution
  

  Do not repair or replace any part of the refrigerator or attempt any service unless specifically recommended in user manual that you understand and have necessary skills to do so.

• PROBLEM CAUSE: Plug at wall socket is disconnected / Main switch is defective or OFF.

  SOLUTION: Push plug into wall socket. Check and replace switch or make it ON.

• PROBLEM CAUSE: House fuse blown or circuit breaker tripped.

  SOLUTION: Replace fuse [correct size] or reset circuit breaker.

• PROBLEM CAUSE: Refrigerator Temp. Control is OFF.

  SOLUTION Turn Refrigerator Control ON.

• PROBLEM CAUSE: Ambient temp. Is low / high.

  SOLUTION:Refrigerator works satisfactorily in the range of 16 to 43℃.

• PROBLEM CAUSE: Defrost button may have been pressed.

  SOLUTION:Once defrost button is pressed, it is normal for the Refrigerator to remain OFF for a long time till all frost melts.

• PROBLEM CAUSE: Refrigerator has been recently disconnected for long period of time.

  SOLUTION: It takes about 24 hrs. For the Refrigerator to cool down completely so runs for long time.

• PROBLEM CAUSE: Room or outside weather is hot.

  SOLUTION: It is normal. The Refrigerator has to run longer time under such condition to maintain desired temp.

• PROBLEM CAUSE: Refrigerator has been installed near window or door where strong breeze is entering when Refrigerator door is open.

  SOLUTION: Install the Refrigerator away from the path of direct breeze.

• PROBLEM CAUSE: Refrigerator and freezer are larger than the one previously owned.

  SOLUTION: This is normal. Large volume requires longer running time to achieve proper cooling.

• PROBLEM CAUSE: Doors are open too frequently or for too long.

  SOLUTION: Warm air entering the Refrigerator causes it to run more. Try to open the door less often & for very short period.

• PROBLEM CAUSE: Large amount of warm or hot food may have been stored recently.

  SOLUTION: Warm food will cause the Refrigerator to run more until the desired temp. is reached.

• PROBLEM CAUSE: Refrigerator is too close to the walls or overhead cabinet.

  SOLUTION: Provide sufficient clearance around and above Refrigerator as mentioned in user's manual.

• PROBLEM CAUSE: Refrigerator Temp. Control set to cold. Temp. Refrigerator Temp. control set to "test - run" [Frost Free models].

  SOLUTION: It is normal. If you desire Please reset the Refrigerator control to warmer side.Turn control knob to normal setting.Allow 24 Hrs. for temp. to stabilize.

• PROBLEM CAUSE: Internal lights remain "on".

  SOLUTION: Check for proper door closure and operation of light switch.

• PROBLEM CAUSE: Refrigerator not defrosted for long period.

  SOLUTION: Defrost Refrigerator regularly. [Don't allow ice formation more than 6 mm thick on freezer.]

• PROBLEM CAUSE : Refrigerator or freezer door may be slightly open.

  SOLUTION: Make sure Refrigerator is level. Keep food and container away from blocking door.

• PROBLEM CAUSE: Refrigerator or Freezer gasket is dirty, worn out, torn or not fitted properly.

  SOLUTION: Clean or change gasket. Leaks in door gaskets will cause Refrigerator to run longer in order to maintain desired temp.

• PROBLEM CAUSE: Refrigerator just started after defrost cycle.

  SOLUTION: This is normal after periodic defrosting.

• PROBLEM CAUSE: Refrigerator Temp. Control is cycling to maintain set temp.

  SOLUTION: This is normal. Refrigerator goes on & off to keep the temp. at set range.

• PROBLEM CAUSE: Chiller tray flap kept outward.

  SOLUTION: Keep chiller tray flap inside.

• PROBLEM CAUSE: Cold air control is set to freezer max. [Frost Free models ]

  SOLUTION: Set the Cold air control to normal. Allow 24 Hrs. for temp. to stabilize.

• PROBLEM CAUSE: Cold air control is set to Refrigerator max.

  SOLUTION: Set the Cold air control to normal. Allow 24 Hrs. for temp. to stabilize.

• PROBLEM CAUSE: Refrigerator Temp. Control set to cold. Refrigerator temp. control set to "test run" [Frost Free models].

  SOLUTION: It is normal. If you desire Please reset the Refrigerator temperature controller to warmer side. Turn temp. control knob to normal setting Allow 24 Hrs. for temp. to stabilize.

• PROBLEM CAUSE: Cold air control is set to warm. [Frost Free models] or Food package is keeping door open.

  SOLUTION: Set the Cold air control to normal. Allow 24 Hrs. for temp. to stabilize. Rearrange Food package.

• PROBLEM CAUSE: Refrigerator Temp. Control set to warm.

  SOLUTION: It is normal. Please reset the Refrigerator control to colder side. Allow 24 Hrs. for temp. to stabilize.

• PROBLEM CAUSE: Doors are open too frequently or for too long.

  SOLUTION: Warm air enters whenever the door is opened. Try to open the door less often.

• PROBLEM CAUSE: Door remains open slightly.

  SOLUTION: Ensure that Refrigerator is leveled properly. Keep food & containers away from blocking door.

• PROBLEM CAUSE: Large amount of warm or hot food may have been stored recently.

  SOLUTION: Wait until the Refrigerator or freezer has reached it's selected temp.

• PROBLEM CAUSE: Refrigerator has been recently disconnected for long period of time.

  SOLUTION: It takes about 24 hrs. for the Refrigerator to cool down completely.

• PROBLEM CAUSE: Internal lights remain "on".

  SOLUTION: Check for proper door closure and operation of light switch.

• PROBLEM CAUSE: High speed compressors.

  SOLUTION: It is normal for sound levels to be higher. Since today's Refrigerator have increased storage capacity and lower operating temp. ranges, these require a high-speed compressor.

• PROBLEM CAUSE: Refrigerator Operates at higher pressures during the start of the ON cycle.

  SOLUTION: This is normal. Sound will level off or disappear as Refrigerator continues to run.

• PROBLEM CAUSE: Parts undergo expansion and contractions, as in hot water pipes.

  SOLUTION: This is normal. Sound will level off or disappear as Refrigerator continues to run.

• PROBLEM CAUSE: Small fan circulates air in freezer compartment.

  SOLUTION: This is normal.

• PROBLEM CAUSE: During the defrost cycle, water drips on the defrost heater and into the defrost pan.

  SOLUTION: This is normal sound, which will occur during defrosting cycle.

• PROBLEM CAUSE: During the defrost cycle, water drips on the defrost heater and into the defrost pan.

  SOLUTION: This is normal sound, which will occur during defrosting cycle.

• PROBLEM CAUSE: Refrigerator not level / Floor is uneven or weak. [Refrigerator rocks on the floor when moved slightly]

  SOLUTION: Be sure the floor is level and can adequately support Refrigerator. Adjust the leveling legs or rollers as needed.

• PROBLEM CAUSE: Items placed on top of Refrigerator are vibrating.

  SOLUTION: Remove items.

• PROBLEM CAUSE: Dishes / bottles / shelves vibrating in the Refrigerator.

  SOLUTION: It is normal for dishes to vibrate slightly. Move the dishes slightly. Make sure Refrigerator is leveled.

• PROBLEM CAUSE: Refrigerator is touching walls or cabinets.

  SOLUTION: Provide sufficient clearance around and above Refrigerator as mentioned in user's manual.

• PROBLEM CAUSE: Weather is hot and humid which increases rate of frost buildup and internal sweating.

  SOLUTION: This is normal.

• PROBLEM CAUSE: Door remains slightly open / open too often & for too long causing warm air to enter inside from outside the Refrigerator.

  SOLUTION: Warm air entering the Refrigerator causes sweating inside. Ensure door is properly closed and is open less frequently and for short duration.

• PROBLEM CAUSE: Vegetables or other contents contains and give off moisture.

  SOLUTION: This is normal.

• PROBLEM CAUSE: Washed Vegetables or fruits drain while in the tray.

  SOLUTION: Dry items before putting them into crisper tray. Water collecting in the tray is normal.

• PROBLEM CAUSE: Hot foodstuff kept inside Refrigerator.

  SOLUTION: Cool the foodstuff to room temp. before keeping inside Refrigerator.

• PROBLEM CAUSE: Poor cold air circulation inside Refrigerator due to over loading / covering of liner shelves with decorative plastic sheets.

  SOLUTION: Provide enough space for air old air circulation, & don't cover liner shelves.

• PROBLEM CAUSE: Uncovered foodstuff kept inside Refrigerator.

  SOLUTION: Cover all foodstuffs.

• PROBLEM CAUSE: Weather is humid. Drain tube is not positioned correctly with defrost water tray.

  SOLUTION: This is normal.Locate the drain tube properly.

• PROBLEM CAUSE: Door remains slightly open leading to edges of the Refrigerator getting cold & moisture from warm outside air condensing on it.

  SOLUTION: Ensure door is properly closed and is open less frequently and for short duration.

• PROBLEM CAUSE: Refrigerator interior needs cleaning.

  SOLUTION: Clean interior with sponge, warm water and baking soda. Keep deodorizes inside.

• PROBLEM CAUSE: Food with strong odor kept in Refrigerator.

  SOLUTION: Cover food tightly.

• PROBLEM CAUSE: Some containers and wrapping papers produced odor.

  SOLUTION: Use different container or brand of wrapping paper.

• PROBLEM CAUSE: Door is not designed to swing shut automatically.

  SOLUTION: Close door securely.

• PROBLEM CAUSE: Food package is keeping door open.

  SOLUTION: Rearrange food storage.

• PROBLEM CAUSE: Door was closed too hard causing other door to open slightly.

  SOLUTION: Close both doors gently.

• PROBLEM CAUSE: Refrigerator is not level.

  SOLUTION: Be sure the floor is leveled and can adequately support Refrigerator. Adjust the leveling legs or rollers as needed.

• PROBLEM CAUSE: Vegetables touching shelf on top of crisper tray.

  SOLUTION: Rearrange Vegetables in crisper tray.

• PROBLEM CAUSE:Light bulb burnt out.

  SOLUTION: Replace with same wattage.

• PROBLEM CAUSE: Light switch plunger stuck inside.

  SOLUTION: Pushed in plunger to release.

• PROBLEM CAUSE: No power to Refrigerator. Plug disconnected.

  SOLUTION: Check for power supply. / Push plug into wall socket proper.

• PROBLEM CAUSE: Refrigerator is not level.

  SOLUTION: Be sure the floor is leveled and can adequately support Refrigerator. Adjust the leveling legs or rollers as needed.

If you’re not completely satisfied with our service and wish to escalate, please don’t hesitate to reach out to us at servicehead@godrej.com

• It is perfectly normal for the other door to open and close because it is caused by the air pressure inside the refrigerator.

  Between the freezer and refrigerator, there is a path for cold air to travel. When one door is opened and closed, the outside air and the pressure inside the fridge are pushed to the other side and this can push the other door to open up a little and close back.

So the question around this should be-

• Does the door closes properly after it was pushed open?

If the freezer door stays open:

• Check the leveling legs. The front of the refrigerator should be slightly higher than the back to allow the door to close normally. When properly adjusted, the door will close smoothly and firmly on its own. To know how to adjust the leg check this video - //youtu.be/3P1GWNYzfIs
• Check to see if the refrigerator door gasket is sealing properly. If not, clean the gasket. All refrigerator door gaskets are designed to rub against the face of the refrigerator as they close. Keeping the gaskets clean and lubricated prevents them from dragging and restricting door closure.
• Place heavier items in the freezer door shelf, since this is the smaller door and is more likely to pop open.
• Make sure there is nothing in the freezer or refrigerator that is preventing a door from closing tightly.

Another hack around this is to apply Vaseline on gasket; Vaseline, or petroleum jelly, can softens gasket so that it will form a good seal around the door of your refrigerator.

• Take a look at the temperature control/thermostat; it should be turned to 'ON' position.
• Then make sure that the power cord/cable is plugged into the working electrical wall socket.
• It is better to check the appropriate circuit breakers or fuse of the fuse box and reset if necessary.
• The required voltage may not be available
• If all above is checked and you feel that the same is in OK condition then it may be that the refrigerator has gone into defrost mode.

• Take a look at the temperature control/thermostat; it should be turned to 'ON' position.
• Then make sure that the power cord/cable is plugged into the working electrical wall socket.
• It is better to check the appropriate circuit breakers or fuse of the fuse box and reset if necessary.
• The required voltage may not be available
• If all above is checked and you feel that the same is in OK condition then it may be that the refrigerator has gone into defrost mode.

• Take a look at the temperature control/thermostat; it should be turned to 'ON' position.
• Then make sure that the power cord/cable is plugged into the working electrical wall socket.
• It is better to check the appropriate circuit breakers or fuse of the fuse box and reset if necessary.
• The required voltage may not be available
• If all above is checked and you feel that the same is in OK condition then it may be that the refrigerator has gone into defrost mode.

• Take a look at the temperature control/thermostat; it should be turned to 'ON' position.
• Then make sure that the power cord/cable is plugged into the working electrical wall socket.
• It is better to check the appropriate circuit breakers or fuse of the fuse box and reset if necessary.
• The required voltage may not be available
• If all above is checked and you feel that the same is in OK condition then it may be that the refrigerator has gone into defrost mode.

• Take a look at the temperature control/thermostat; it should be turned to 'ON position.
• Then make sure that the power cord/cable is plugged into the working electrical wall socket.
• It is better to check the appropriate circuit breakers or fuse of the fuse box and reset if necessary.
• The required voltage may not be available
• If all above is checked and you feel that the same is in OK condition then it may be that the refrigerator has gone into defrost mode.

• Take a look at the temperature control/thermostat; it should be turned to 'ON' position.
• Then make sure that the power cord/cable is plugged into the working electrical wall socket.
• It is better to check the appropriate circuit breakers or fuse of the fuse box and reset if necessary.
• The required voltage may not be available
• If all above is checked and you feel that the same is in OK condition then it may be that the refrigerator has gone into defrost mode.