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Washing Machines
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Godrej Appliance Protection Plan
Our 'Appliance protection plan' that gives you peace of mind and saves you from expensive bills, all at cost of less than Rs.90 per month.
Why should you get into an appliance protection plan?
Did you know ?
- Even with careful use, 150 out of 1000 appliances breakdown every year, costing anywhere from Rs. 1,000 to Rs.5,000. This is almost 15%-40% of the cost of your appliance.
- Getting major parts like compressors, wash motors and fans motors fixed by a local technician could dramatically reduce the life of the appliance.
- Without proper maintenance, your annual electricity bill could go up significantly (as high as Rs.200 for refrigerators and Rs.3000 for air-conditioners). In addition, costs will have to be incurred towards maintaining the appliance.
Type and period of 'Appliance protection plan' for Godrej Washing Machine
- If your washing machine is within 2 years of purchase (within warranty) you can enter into Extended Warranty Scheme* to offer your Appliance complete warranty till the end of 4th year.
- If your washing machine is beyond 2 years of purchase, you can opt for Annual Maintenance Contract* for a period of 1 year or 2 years.
What's covered and not covered under 'Appliance protection plan?'
PARTS COVERED
Semi Automatic - Wash motor, Spin motor, Wash Timer, Spin Timer, Mechanical assembly, Buzzer, Capacitor and Bellow assembly.- Fully Automatic - Control Card, Program Timer, Motor, Water level sensor, Mechanical assembly, on / off switch, Capacitor, Inlet valve, Drain Valve, Geared Motor, Transformer and Suspension set.
- Front Load - Motors, Inlet valve, Control Card, Water level sensor, Heating coil, Temperature Sensor and Door lock.
PARTS NOT COVERED
Outer Cabinet, Aesthetic Components, Plastic and Glass parts.SERVICE CHARGES
- No service Charges for the parts covered in the Plan.
- 50% discount on the service charges for the part not covered in the plan.
TRANSPORTATION
- No transportation pertaining to parts covered under plan.
- For other parts not covered by plan, transportation as per our rate schedule.
MANDATORY SERVICE
- Check for Voltage, Current & earthing at point of supply.
- Check the functioning of Timers (spin & wash).
- Check working for Wash - Rinse - Spin cycle.
- Check & explain leveling of washing machine.
- Check for V - belt tension.
- Lint filter cleaning.
- Check for wash actions.
- Give usage & economy tips for better & effective performance.
* 1 Preventive Maintenance Visit per year
Though fabric damage can occur during the washing process, it is very unlikely for the damage to be due to the faulty washer. Fabric damage is normally caused before the cloth washed or due to oversights in washing procedures.
In many ways clothing can get damaged like holes, tears or deterioration, including :
- Age and Normal Wear
Under conditions of normal use and wear, textile eventually age becoming easy to get torn under stress. Collar tips and cuffs are usually damaged due to sweating & rubbing during normal wear.
- Chemical Damage
Contact with strong chemicals such as undiluted chlorine bleach, hydrogen peroxide, hair dyes etc. cause holes and tears. In many cases the tearing occurs late; after a period of time and/or washing on many occasions.
Use of excessive chlorine bleach is common cause of tearing. Dilute bleach in water before adding to a washer without a dispenser. Models with a bleach dispenser do not need to have bleach diluted. Nevertheless, add the bleach before placing clothes into the washer to avoid inadvertently spilling it on the clothes.
- Snagging
Snags in cotton knits may happen during wear. Generally they are not noticed prior to washing, but become small holes after washing and/or drying. Zippers and hooks may also snag items if left open during washing process. Close all zippers and hooks. Similarly, Pins & Ornaments that are not removed from clothes may damage them. Remove all such items before washing.
- Improper Loading
At times, small items with straps or lace can be caught under the pulsater or agitator Using a mesh bag for such items is suggested.
- Overloading
If excessive items are in wash tub, they cannot circulate freely and can result in excessive abrasion or snagging. For good results, a top loading washer should be loaded loosely with dry, unfolded clothes in the tub. In addition, it is important to use sufficient water for the size of wash load. Front loading washers can be loaded completely full of dry clothes but not jammed tightly.
- Sunlight Damage
Tearing and discoloration can also occur over a period of time to items exposed to sunlight. Since the fabrics are weakened by the sunlight, the stress of washing or drying may cause holes and tearing.
Fabric discoloration is typically not caused by the washer. Many times fabric discoloration occurs from poor dyes being washed out of fabric or improper sorting prior to washing the clothes. (e.g. placing a red item in with white items).
Below given is a list of the different types of fabric discoloration, and their causes:
- Color Loss
This is usually related to some type of strong chemical contact with products such as chlorine bleach etc. used in skin care products, home permanent solutions etc. Similarly, some dyes change color very readily upon contact with any mild acid or alkaline substance. Common acid-containing substances include hair sprays and beverages. Mild alkalines include shampoo, toothpaste etc.
- Dye Transfer
This generally occurs when unstable dyes are used in manufacturing the item. Color bleeding from one section of the garment to another, damp items left lying in the washer after the cycle or in a pile prior to washing can also cause dye transfer. In addition, many new garments are overdyed to produce very bright, rich colors. This results in dye removal and/or transfer when washed.
The manufacturer of the garment is normally expected to provide proper care labels.
- Linting
Lint is small fibers of certain fabric that have broken off during wear or washing. The washing process will always create some lint. However, the majority of lint that is produced during washing is trapped by lint filters on the washer and flushed down the drain during the spin portion of the cycle. Excessive lint is usually due to reasons other than the washer design or a mechanical malfunction.
Improper draining can increase lint.
- Pilling
Pilling is commonly found on socks, sweaters, slacks, shirt collars and cuffs, around pockets or on any area subjected to abrasion. Since manufactured fibers are very strong, the pills do not break off completely and can be difficult to remove. In addition, lint can become enmeshed in the balls of fiber, which makes the pilling appear more obvious. Natural fibers like cotton, linen, or wool may pill but the balls of fiber are usually removed during washing.
- Three forms of energy are required to remove and suspend soils from textile in an automatic washer: mechanical, chemical and thermal. Mechanical energy is supplied by the washer's wash action; chemical by detergent, bleach and other additives; and thermal by warm or hot water. In most top-loading washers only mechanical and chemical energies are utilized.
Residue, which appears as white streaks on clothing or resembles lint, is often noticeable on clothes after they are washed. Over a period of time, clothes may feel rough and colors may become dull.
There are several causes of residue.
-
Detergents, Incorrect Quantity of Detergent, Cold
Water Washing
Water Temperature Recommendations
HOT (48-60℃.) - white and heavily soiled colorfast items
WARM (30-40℃.) - most loads
COLD (18-24℃.) - only very bright colors with light soilWater below 18℃ is not recommended for washing.
- Overloading
If there is excessive wash load, the residue, soil and lint cannot be rinsed away and will instead be deposited on the fabrics. Once the washer has filled with water, the clothes need to have space to circulate in the washtub so that detergent and foam do not get trapped in the folds of the fabric
- Rinse-Added Fabric Softener A chemical reaction between fabric softener, detergent and detergent foam may sometimes create a white deposit on clothes. It is important to dilute fabric softener with lukewarm water in the fabric softener dispenser cup.
- Mechanical Problems General Check the fill
hoses for sharp bends and the screens in the fill hoses for
residue buildup. Both of these affect the water pressure.
Decreased water pressure reduces the effectiveness of the
spray rinses.
Check for residue build-up in the washer.
- Top Load
Check the drain time. Fill the washer without load with water. Manually advance the cycle to "spin". Time for 10 - 15 minutes and open the lid to see if all the water is drained. If water remains in the tub, check the drain hose for sharp bends and the drain for any restriction.
- Front Load
Check the drain time. Manually advance the cycle to "spin". Time for 10 - 15 minute
Check for residue build-up in the washer and dispenser. Running the tub through a Regular cycle with no clothes should remove any detergents or additives.
Since part of the mechanical action of a washer is to circulate (up down, Round round) the clothes for good cleaning, tangling is possible. Clothes need to roll over during the wash cycle in order to get clean. However, certain loading practices increase the likelihood of clothes tangling as they roll over.
Tangling is usually related to the following conditions.
- General
Washing only one type of clothing (all shirts or bed sheets or saris). For best results, load the washer with items of different sizes to allow free circulation in the water.
Not fastening belts hooks and buttons prior to washing. Fastening these reduces tangling of clothes.
- Top Loading Washers
Wrapping shirts and sheets around the agitator.
Not using a proper water fill. Not using sufficient water or overloading can cause tangling. Clothes should be placed in the washer loosely.
On the other hand, if too much water is used for a small volume of clothes, the extra water action can also increase tangling. Try to match the amount of water to the volume of clothes. If the load is not heavily soiled, reducing the agitation time will also help minimize tangling. In addition, be sure to select a delicate wash action, if available, to wash delicate garments. It is helpful to place delicate or "strappy" items, such as bras, nylons, slips, etc., in a mesh bag while being washed. Mesh bags can be purchased in discount or grocery stores.
- Front Load
Check the drain time. Manually advance the cycle to "spin". Time for 10 - 15 minutes
Check for residue build-up in the washer and dispenser. Running the tub through a Regular cycle with no clothes should remove any detergents or additives.
Rust stains are usually caused by iron or manganese in the water supply. It can also come from rusty water lines. The water should be tested for iron or manganese content, if required.
- There are two types of iron in the water
supply.
Dissolved iron in water is not visible as it comes from a tap. For example, you may see it on your tub or on clothes. A water softener may be needed if staining becomes a problem.
Suspended iron in water can be seen and settles out. This type of iron is difficult to remove without a filtering system.
- To Remove Rust Stains
Use a rust remover, which should be used according to the directions. Do not use chlorine bleach as it can make rust stains darker.
Chemical build-up from detergent and fabric softener can often leave an unpleasant odor. We recommend the following tips for maintaining a clean and odor-free tub.
- Front Load Machine
Clean the lower rubber gasket with a nonabrasive-scrubbing agent.
Fill the bleach compartment with liquid Chlorine bleach and add a scoop of detergent to the water. Take lukewarm water and regular cycle/heavy. Allow cycle to complete for the freshening process.
- Top Load Machine
We recommend that you run a cycle of hot water with one cup of bleach once a week. You may do this with or without clothing in the cycle.
For stubborn chemical cleaning, run a cycle of hot water with one quart of white vinegar once a month. Do NOT add clothing to this cycle.
During hot weather and high humidity, keep the lid open when the machine is not in use.
- PROBLEM CAUSE : Plug at wall socket is disconnected /
Main switch is defective or OFF.
SOLUTION : Push plug into wall socket. Check and replace switch or make it ON
- PROBLEM CAUSE : House fuse blown or circuit breaker
tripped.
SOLUTION : Replace fuse [correct size] or reset circuit breaker.
- PROBLEM CAUSE : No water supply / Main tap not
opened.
SOLUTION : Check water supply.Open the tap.
- PROBLEM CAUSE : Inlet water hose twisted or
clogged.
SOLUTION : Clean / Straighten drain hose properly
- PROBLEM CAUSE : Inlet valve filter clogged.
SOLUTION : Remove inlet hose from washer, clean inlet valve filter and re-fit hose.
- PROBLEM CAUSE : No proper water supply.
SOLUTION : Check water supply.Open the tap fully.
- PROBLEM CAUSE : Washing drum not filled up to proper
level.
SOLUTION : Check water supply / water pressure.
- PROBLEM CAUSE : Start / Hold button not pressed
on.
SOLUTION : Pressed On Start / Hold button.
- PROBLEM CAUSE : Pre set / fixed washing cycle been
selected.
SOLUTION : Check the program.
- PROBLEM CAUSE : Drain hose is pinched or
clogged.
SOLUTION : Straighten drain hose clean properly.
- PROBLEM CAUSE : Drain hose not leveled
properly.
SOLUTION : Straighten or level drain hose properly.
- PROBLEM CAUSE : Drain hose length is too long.
SOLUTION : Maintain length as per user manual.
Since part of the mechanical action of a washer is to circulate (up down, Round round) the clothes for good cleaning, tangling is possible. Clothes need to roll over during the wash cycle in order to get clean. However, certain loading practices increase the likelihood of clothes tangling as they roll over.
Tangling is usually related to the following conditions.
- General
Washing only one type of clothing (all shirts or bed sheets or saris). For best results, load the washer with items of different sizes to allow free circulation in the water.
Not fastening belts hooks and buttons prior to washing. Fastening these reduces tangling of clothes.
- Top Loading Washers
Wrapping shirts and sheets around the agitator.
Not using a proper water fill. Not using sufficient water or overloading can cause tangling. Clothes should be placed in the washer loosely.
On the other hand, if too much water is used for a small volume of clothes, the extra water action can also increase tangling. Try to match the amount of water to the volume of clothes. If the load is not heavily soiled, reducing the agitation time will also help minimize tangling. In addition, be sure to select a delicate wash action, if available, to wash delicate garments. It is helpful to place delicate or "strappy" items, such as bras, nylons, slips, etc., in a mesh bag while being washed. Mesh bags can be purchased in discount or grocery stores.
- Front Load
Check the drain time. Manually advance the cycle to "spin". Time for 10 - 15 minutes
Check for residue build-up in the washer and dispenser. Running the tub through a Regular cycle with no clothes should remove any detergents or additives.
- PROBLEM CAUSE : Washer is overloaded.
SOLUTION : Don't overload the washer.
- PROBLEM CAUSE : Load is out of balance.
SOLUTION : Rearrange load to allow spinning at top speed.
- PROBLEM CAUSE : Drain hose is pinched or not in proper
level.
SOLUTION : Straighten or level drain hose properly.
- PROBLEM CAUSE : Washer is not level.
SOLUTION : Level the Washer.
- PROBLEM CAUSE : Laundry leaning to one side.
SOLUTION : Distribute the laundry evenly.
- PROBLEM CAUSE : Inlet hose connection not proper or
loose.
SOLUTION : Check and tighten hose connections.
- PROBLEM CAUSE : Drain hose is clogged.
SOLUTION : Clean drain hose
- PROBLEM CAUSE : Use of a high - seducing detergent in
soft water can cause suds to overflow inside the washer.
This may appear as leak if suds flow or drips on to the
floor.
SOLUTION : Use low - scudding detergent. Or use less quantity of that detergent.
- Plan laundry to wash and always use washing machine to its full capacity.
- Select proper water level as per load.
- Soaking clothes improves washing results while conserving energy.
- Select suitable wash program timing as per wash load.
- Use hot water to wash heavily soiled clothes and for sanitation purposes.
- Myth - Washing machine takes detergent quantity based on clothes weight.
- Truth - User has to put detergent manually based on clothe load.
- Myth - Washing machines pump water in to fill it up.
- Truth - When needed, water feed valve simply opens, letting the normal water pressure fill the wash tub of a machine. The pumps on select machines are only enables draining the appliance.
- Make sure the power cord/cable is plugged into the working electrical wall socket.
- It is better to check the appropriate circuit breakers or fuse of the fuse box and reset if necessary.
- Select the cycle you want by turning the control knob, close the lid and pull out the knob.
- If the washer has feather touch buttons, be sure to press them firmly. The washer would start. (For the purpose of safety, the lid must be closed for the washer to stir and/or spin.)
- It is possible that the lid switch, that prevents the washer from spinning when the lid is open, could be malfunctioning. If that happens, a built-in mechanism brakes will be applied and washer will stop washer operations until the lid switch is repaired/replaced.
For complaints/ installations |
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| Call Us | 1800 209 5511 | |
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| smartcare@godrej.com | ||
| Address | Godrej & Boyce Manufacturing Co. Ltd., Pirojshanagar, Vikhroli, Mumbai- 400079, India. |
If you’re not completely satisfied with our service and wish to escalate, please don’t hesitate to reach out to us at servicehead@godrej.com
- First check the wash load/laundry. If it is unevenly distributed in the tub making it unequal, rearrange it, close the lid again.
- Make sure your washer is leveled and you have filled sufficient water in the tub for that size of wash load/laundry. Insufficient water can make imbalance.
- Make sure the power cord/cable is plugged into the working electrical wall socket.
- It is better to check the appropriate circuit breakers or fuse of the fuse box and reset if necessary.
- Inspect the drain hoses and remove any bends. Inspect the drain system, too - if it's clogged.
- Then close the washer lid and pull out the knob to start it. For your safety, the washer will not spin unless the door is closed.
- Excessive foam can also cause this problem. If you find it to be the solution, rewash the clothes with plain water. For future, ensure use of correct amount of detergent with low-foam.
- It is possible that the lid switch, that prevents the washer from spinning when the lid is open, could be malfunctioning. If that happens, a built-in mechanism brakes will be applied and washer will stop washer operations until the lid switch is repaired/replaced.
- First check the wash load/laundry. If it is unevenly distributed in the tub making it unequal, rearrange it, close the lid again.
- Make sure your washer is leveled and you have filled sufficient water in the tub for that size of wash load/laundry. Insufficient water can make imbalance.
- Make sure the power cord/cable is plugged into the working electrical wall socket.
- It is better to check the appropriate circuit breakers or fuse of the fuse box and reset if necessary.
- Inspect the drain hoses and remove any bends. Inspect the drain system, too - if it's clogged.
- Select the cycle you want by turning the control knob, close the lid and pull out the knob. The washer would start. (For the purpose of safety, the lid must be closed for the washer to stir and/or spin.)
- The washer may be in a pause or a soaking mode in the cycle selected by you. Wait for a short while and see if your machine restarts.
- It is possible that the lid switch, that prevents the washer from spinning when the lid is open, could be malfunctioning. If that happens, a built-in mechanism brakes will be applied and washer will stop washer operations until the lid switch is repaired/replaced.
- Make sure that proper slope is given to drain hose and that there are no bends.
- Start the washer after checking all the hose connections to be tight.
- Then make sure the open end of the drain hose is correctly inserted into the drain line of house/bathroom and secured in place.
- Refer to user manual supplied with the washer
- Make sure that the washer is leveled properly as explained in the user manual.
- Next, check the leveling legs and the leveling leg lock nuts are tightened.
- Make sure to fill sufficient water in the tub for that size of wash load/laundry. Insufficient water can make imbalance and then noise/banging.
- Then, ensure the floor supporting the washer is sturdy and properly supported.
- Finally, look inside at the load you're washing. If clothes are entangled and bundled to one side, they can cause the washer to imbalance and shake. In rare cases this happens with light loads of clothing.
- Make sure the power cord/cable is plugged into the working electrical wall socket.
- It is better to check the appropriate circuit breakers or fuse of the fuse box and reset if necessary.
- Select the cycle you want by turning the control knob, close the lid and pull out the knob.
- Take a look at the inlet hose (which is connected to your water tap from your washer) and straighten it if required.
- In case it still doesn't fill the water, turn off the tap and disconnect the hose.
- Clean the hose filter screen to remove any dirt/foreign material/blockage that could have plugged the water line.
- Then replace the filter screen, reconnect the hose, turn the tap again to on position, close the lid and start new cycle.
- While it is rare for a washer to stain clothes, identifying the specific source of the stain can be a strenuous task. Stain identification is complicated as many substances (beverages, foods, cooking oils, medicines, hair care products, etc.) are clear when they come in contact with the clothes, then the heat of washing causes it to appear due to oxidation.
- The right way to identify stains is to look for evidence, which indicates the most sensible source. Note following to identify common stains. - Fabric Softener Stains, Rust Stains, Mildew Stains.
- You can also identify stains by noticing certain patterns. More clue in identifying stains: Location of the Stain(s), Number of Clothes Stained, Clustered Stains, Pinched Stains, Colored Stains, and Soil Transfer
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Normally, the damage to the fabric of varied type due to washing machines is very rare. It can damage during the washing process. In general, fabric damage is caused before the item is washed and/or due to oversights in washing procedures.
In many ways clothing can get damaged with holes, tears, apart from...
Due to normal use and wear, fabric-its threads eventually become old that leads to easily torn under stress. Clothes like towels and bed sheets are most common in this group. Collars and cuffs of shirts are usually damaged due to abrasion during normal wear especially with high sweat.
Contact with strong chemicals like undiluted bleaching agents, battery acid, hydrogen peroxide, hair dyes etc., can result in holes and tears. On select occasions, the tearing happens over a long time of usage; not instantly, or after a number of washings as the edges around the holes become weak and tears without difficulty.
Incorrect use of chlorine-based bleach is also a usual reason of clothes tearing. Dilute bleach in water as recommended by a manufacturer before adding to a washing machine without a dispenser. One more care, to add the bleach before placing clothes into the washtub to avoid spilling it on the clothes due to error.
Snags in cotton knit wears are unnoticed prior to washing, but creates small holes after washing or drying/spinning. Zippers and small hooks especially of ladies wear can also snag so, close all zippers, hooks etc. Hairpins, ornaments etc. may damage fabrics in the same way. Remove any such items before washing.
When excessive wash load is placed in washtub, they do not move freely resulting into undue scratching. For better performance, a washing machine should be loaded carefully with dry, unfolded clothes, allowing clothes to freely float in the washtub. Always use adequate quantity of water for a particular wash load.
Tearing and discoloration can also happen to clothes exposed to sunlight for a long time and regularly because the fibers become weak due to sunlight and the stress of washing or even dry-cleaning may cause holes and tearing.
